Returns
Only products originally shipped from DigiPak or from an authorized supplier (drop-ship) will be considered for return to DigiPak. By a Customer requesting return of products to DigiPak, the Customer certifies that the products were purchased from DigiPak and there has been no substitution of the product from another supplier, distributor or other source of the product. Returns must be in the original packaging and in unused condition except if approved for failure analysis/warranty evaluation by a DigiPak representative via a Return Material Authorization (RMA)
Exchanges
Any item for exchange must be in new condition and in the original packaging. Exchanges must be requested within 30 days of ship date. Defective item(s) may be exchanged/returned for the same item. Items purchased from DigiPak that have been used or altered and any items that have been sold NC/NR will not be accepted for exchange.
Non-Cancelable and Non-Returnable (NCNR) Items
Because of the custom nature of NCNR orders, our standard return and cancellation policies do not apply. Once the Product has been shipped from DigiPak, those Products cannot be returned. If DigiPak (a) holds Product(s) in our inventory for Customer, (b) orders specialty Product(s) specifically for an order from a third party supplier, (c) has begun manufacturing Product(s) based on order, (d) an Order for an A La Carte (ALC) board has been placed, or (e) has begun manufacturing a Custom Kit, that order cannot be canceled. A Custom Kit is defined as any kit that has been modified from our storefront SKU to be customized to the customer’s specifications.
Return Freight/Restocking Fee
DigiPak reserves the right to charge cancellation fees. DigiPak does not refund the original shipping and handling. Customer is responsible for all return freight charges. DigiPak does not accept COD shipments.
Refunds
Upon receipt and inspection of returned item(s), DigiPak will advise of the refund status. In this case of factory warranty or failure analysis, DigiPak will issue any applicable credit pending manufacturer confirmation of failure. DigiPak initiates credits via the original method of payment within 48 hours of approval. Refunds via credit card can take up to 10 business days to post to the account. Returns for Orders older than 30 days or returns including merchandise that is not in original condition or unable to be restocked, DigiPak reserves the right to deny the return or change the refund method to store credit.
How to Return an Item
See Return Policy page.
Limited Warranty
If DigiPak is found to breach this limited warranty, Customer’s sole remedy is limited to (at DigiPak’s election) (1) refund of Customer’s purchase price for Product(s), (2) repair of Product(s), or (3) replacement of Product(s); provided that Product(s) must be returned to DigiPak, along with acceptable evidence of purchase, within 30 days from ship date, transportation charges prepaid. No warranty will apply if the Product(s) has been subject to misuse, static discharge, neglect, accident or modification, or has been soldered.
DigiPak warrants that at the time of delivery, Product(s) will conform to the specifications stated by DigiPak in its published data sheet for the Product(s). All warranty claims will be time-barred 12 months from the time of delivery of the non-conforming Product(s).
DigiPak makes no representation of warranty with respect to information, materials and Services provided on or through the website. INFORMATION, MATERIALS AND SERVICES ARE PROVIDED ‘AS IS’.
DigiPak makes no representation of warranty with respect to Software and will have no liability in connection therewith. SOFTWARE IS PROVIDED ‘AS IS’ WITH NO ADDITIONAL WARRANTY.
DIGIPAK MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, SUCH AS WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NON INFRINGEMENT.
