Thank you for visiting DigiPak. This page details the terms and conditions of our Shipping Policy.
Order Processing
All orders are processed and shipped within 1-3 business days. Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders,
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you.
Shipment Confirmation & Order Tracking
After you’ve placed an order and made the payment, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Domestic Shipping Rates
250 Pak Rupees Flat Rate Shipping is available on all orders shipping to addresses within Pakistan.
International Shipping Rates
Flat Rate International shipping fees of USD 15 will be charged at checkout.
Your order may be subject to import taxes, duties, or VAT, which are applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. DigiPak is not responsible for these charges.
Damages, Returns, Exchanges, and Refunds
For international shipments, If you don’t receive your order within 21 days of receiving your shipping confirmation email, please contact us at customerservice@digipak.org with your name and order number, and we’ll look into it for you.
If your order arrives damaged in any way, please email us as soon as possible at customerservice@digipak.org. Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
Our Returns, Exchanges, and Refunds policy provides more detailed information about your options and the procedures for returning an order.
Contact
If you have any further questions or would like more help, please don’t hesitate to contact us at customerservice@digipak.org.
